Woman's £38,000 Electricity Bill
Angela Hodgson, 43, of Bolton, is complaining after receiving a bill for £38,292 - even though she has a pre-pay meter and does not pay by bill.
She was helping hand over an ultimatum from consumer watchdog Energywatch to the industry regulator, Ofgem.
Supplier Npower said there had been a “typing error” and that it had sent a written apology to Mrs Hodgson.
Energywatch said 40,000 complaints about inaccurate bills were investigated last year.
Ms Hodgson said she had been in contact with Npower 15 or 16 times since receiving the bill in November - but was still waiting for the situation to be resolved.
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